You must obtain an RMA # from
Addonics in order to return a product for credit, warranty service
or out of warranty repair.
Package arrives Addonics warehouse without a valid RMA # will be
returned to you at your cost. You may request to return a
product for credit if the product is purchased directly from
Addonics, or from our online store Shopaddonics.com, within 30 days of the date of the invoice. Credit return
may be subjected to a 15% restocking charge and only the value of
the product is refundable. Please review our
return policy for more detail.
Before completing the RMA form below, please create a tech support
incident at the following web page
service agent will reply to your ticket within one business day.
For products installation or malfuncting problem, it may simply be caused by incorrect installation
procedures or a misconfiguration of the product, such as a wrong jumper or switch setting, which you may have overlooked.
- Customer must
create a ticket support incident. After our tech support staff
confirms that the products need to be returned, the Ticket ID number
will be validated for you to complete the RMA form below.
- After receiving the RMA form, the Addonics RMA Department will contact you via email to provide you with an RMA number (this may take up to 2 business days). Make certain that any SPAM filter is turned off or is properly configured to allow incoming
email from Addonics.com.
- Upon receiving an RMA Number, return the product (in the original
packaging if possible), and make sure to visibly write the RMA Number on the outside of the package. The RMA Number is only valid for 30 days from the date it is issued. Packages which arrive at our warehouse without the RMA Number will be returned to you at your cost.
- Please backup your data and remove any storage media when returning a storage product. Addonics is not responsible for any loss of data or storage media.
- All returns for credit must contain all original parts, and are subject to approval by Addonics Technologies. We only provide credit returns for products purchased directly from the Addonics Sales Department or the Addonics Online Store: http://www.shopaddonics.com. To return a product purchased elsewhere, contact the vendor from which you purchased the product.
- Products with physical damage will void the warranty. Addonics is not responsible for any shipping damage. For any products arrived damaged, we will contact you inquiring how you would like us to deal with the product. If necessary, the RMA department will provide you with a digital image of the packaging or damage to assist you in making your decision. If we do not receive any response from you within 30 business days, we will send you a last notice. If there is still no further response within 5 business days the defective product will be discarded.
- Return the Defective Product to the Address below:
Addonics Service Department
1918 Junction Avenue, San Jose, CA 95131
Customer is responsible for paying the shipping to our customer service location. Any shipping with freight collect to our facility will be returned to the sender.
- Addonics will ship the repaired unit back via FedEX or UPS ground. Customer can pay extra for overnight shipping. Contact our customer service for rate charge on overnight shipping.
- If you did not purchase the products directly from our online store, a copy of original proof of purchase must be sent together with this form to obtain warranty service. The RMA process and completion may take up to 15 business days from the time the product is received by the RMA Department.
|RETURNS AUTHORIZATION FORM