Pocket CD98 (AECD9812, AECD9820, AECD9824, AECD2K32)

1. Why I don't need to install driver for Windows 95 and 98?
   
   Our device is Plug and Play in the Windows 95 and 98 environment. When you plug the card into the slot, Windows 95/98 will recognize the card inserted and driver will be installed automatically. There will be no additional driver needed. Our PCMCIA driver is for DOS, Windows 3.x and Windows NT only. If you installed the driver under Windows 95/98 by mistake, you will need to "rem" our those additional lines in the "config.sys" file.
   
   

2. The CD would not fit into my CDROM tray. Or, the CD would not stay in the tray.

   Make sure the CD is snapped into the tray holder. You don't just lay the CD in the tray. The tray need to hold the CD well before it will spin and read correctly.

3. How do I obtain a new driver to replace with my old driver?

   Go to http://www.addonics.com/support/download/ and all of our new drivers are in this site. You can download any one of them. Make sure you realize that the driver you download is in "zip" format which you will need to unzip the file before installing. If you have "winzip" program in you system, you can unzip the file by double click on the file icon. If you don't have a "winzip" program in your system, you can go all the way down on the download page and download the file "pkunzip.exe". Follow the direction closely to unzip the file. You need to copy all the unzipped file to a empty floppy and keep the disk for future use.

4. I need to use my computer's recovery CD. How can I use my CD-ROM to do the recovery.

   Most recovery CD's are written to use the computer manufacturer's CD-ROMs. You may not be able to directly use there recovery process step by step. If you are unable to, please refer to the manual installation and contact your computer's manufacturer to get 3rd party recovery instructions. You will not be able to boot up the system with the CDROM drive.

5. When I boot and try to access the CD-ROM in DOS I get a CDR101 error message.
   
   This means an error was reported by the device driver. The most likely causes is an open door, or the disc is not being up to speed. Check the following items when you receive this error:

   a. Make sure that an audio disc is not in the drive

   b. Check the internal flat ribbon cable to make sure it is properly connected

   c. Move the CD-ROM device driver and MSCDEX.EXE statement to the end of the CONFIG.SYS and AUTOEXEC.BAT files or

   d. Move the CD-ROM device driver and MSCDEX.EXE statement to the beginning of the CONFIG.SYS and AUTOEXEC.BAT files.

   e. Clean the disc and reboot the system

6. When I boot and try to access the CD-ROM in DOS I get a CDR102 error message.

   The EMS memory possible is corrupt. You need to reboot the system.

7. When I boot and try to access the CD-ROM in DOS I get a CDR103 error message.

   The disc needs to be in High Sierra format. Other CD-ROMs are not recognizable by MSCDEX.

8. When I boot and try to access the CD-ROM in DOS I get a CDR104 error message.

   The door of the CD-ROM is open. Make sure that the door is closed and reboot the system.

9. When I boot and the MSCDEX.EXE tries to load I get the error message "Incorrect DOS version".

   MSCDEX does not work with DOS Versions 1.x or 2.x

10. I have the CD-ROM but when I boot it read that the CD-ROM was not found, cannot find MSCD000.

    a. Try booting the with the CD-ROM in the other socket.

    b. Using a test editor, change the line in the CONFIG.SYS that reads DEVICE=C:\PCMIDE\STATPCDM.SYS to read DEVICE=C:\PCMIDE\STATPCDM.SYS /Q0

    c. Try booting with the CD-ROM in the other socket

    d. Try booting with the power adapter attached to the CD-ROM in all sockets.

    e. The enabler cannot properly load the socket on the computer. You will need to contact the manufacturer to assist you on loading the DOS Card Services for your computer.

11. How do I install my operating system using the CD-ROM?

    Since most installation disks do not have PCMCIA support you will need to install your operating system a little differently. You will need to load the CD-ROM using DOS. Either install the CDROM on the hard drive or use a BOOTDISK. To install the CD-ROM to the hard drive, please refer to the installation instructions. To create a bootdisk, please refer to "Creating a Bootdisk." Once you have the CD-ROM loaded copy the corresponding directory from the CD to the hard drive and install the operating system from the hard drive. Make a directory on the hard drive (md DIRECTORY NAME' ie. MD win) Go to the CD-ROM. You will want to change directories to the corresponding operating system (CD DIRECTORY NAME' ie. Cd win)

    Windows 95: WIN95
    Windows 98: WIN98
    Windows NT4.0: I386
    Windows 2000: I386
    
    Type in Copy *.* c:\'DIRECTORY NAME' ex. Copy *.* c:\win)Go to the hard drive (c: ) and change directory( CD ?IRECTORY NAME ie. CD win). Type in the corresponding command to begin the install of the operating system.
    
    Windows 95: SETUP
    Windows 98: SETUP
    Windows NT4.0: WINNT /B
    Windows 2000: WINNT /B

12. How do I create a DOS BOOTDISK?
    
    Please follow the steps below in order.

    1. You will need to create a bootable floppy disk. From the DOS prompt type in

    FORMAT /S A:.

    2. Copy the MSCDEX.EXE to the floppy disk. This file is a MICROSOFT copyrighted file. You can find it on any Windows computer and on Windows installation floppy disks.

    3. Download BOOTDISK.EXE from the drivers page and copy it to the floppy.

    4. Execute BOOTDISK (Either double click on BOOTDISK or at the

    A:\ prompt type in BOOTDISK.

    5. Restart the computer with the floppy disk inserted.

13. During the installation of the DOS drivers ( DOSSETUP ), it loops into a circle and won't install.

    During the installation, enter the source and destination. When you have to select the device to install, highlight CD-ROM and hit the SPACE BAR to select the driver. A block will appear next to CDROM. Hit ENTER to proceed and the installation will complete.

14. MSCDEX tries to load but I get a "File not found" error message.

    Make sure that there is a copy of the MSCDEX.EXE in the C:\DOS directory. If not, copy theMSCDEX.EXE into that directory or using a text editor, change the path in the AUTOEXEC.BAT for the MSCDEX.EXE to the correct one on the computer.

15. I'm having trouble installing and would like to manually install the drivers.

    You will need a text editor. Create/Edit the following files with the corresponding drive lines foreach file.

    AUTOEXEC.BAT
    
    <DRIVE>:\<PATH>\MSCDEX.EXE /D:MSCD000
    for example:
    C:\DOS\MSCDEX.EXE /D:MSCD000

    CONFIG.SYS

    DEVICE=<DRIVE>:\<PATH>\PCMI80CL.SYS /QA
    DEVICE=<DRIVE>:\<PATH>\STATPCDM.SYS /D:MSCD000
    For example:
    DEVICE=C:\PCMIDE\PCMI80CL.SYS /QA
    DEVICE=C:\PCMIDE\STATPCDM.SYS /MSCD000

    Once you have the files created. Make sure to copy the files to the destination that matches the paths in the AUTOEXEC.BAT and CONFIG.SYS

16. I have a newly formatted drive with nothing on it, how can I load my CDROM.

    Please follow the instructions for "Creating a BOOTDISK" or "Manual Instructions"

17. How do I play audio CDs with my CDROM.

    All CD-ROMs require an audio cable from the CD-ROM to the sound card. There are three ways to set up the sound. First, you can connect amplified computer speakers to the audio line out of the CD-ROM. Second, you can run an audio patch cable from the audio line out to the line in/mic of the computer. Last, is to download the latest Media Player from http://www.microsoft.com/windows/windowsmedia and use the software to play audio songs without any hardware required.

18. I have a drive letter but the drive isn't accessible.

    Please attempt each step that applies:
    
    1. Make sure that the light on top of the CD-ROM is green. If red, attach the power adapter.
    2. Make sure that the CD-ROM is snapped completely down over the retainer ring.
    3. Try loading the CD-ROM in the other socket
    4. Confirm that you are using the latest drivers
    Problem: How can I use my CD-ROM with my computer's recovery CD from the computer manufacturer?

    You will need to setup the CD-ROM in DOS. Please refer to "Creating a BOOTDISK" or "Manual Installation". Once you get the CD-ROM to install in DOS, please refer to the 3rd party instructions provided by you computer's manufacturer.

19. I get a fatal exception on ESDI.VXD when I try to use the CD-ROM.

    It is a known problem in Windows 95. You will need to go to Microsoft's page and look up the article Q153471. The patch file to download is called REMIDEUP.EXE.

20. I get the error message "Can't get IO address" when I boot.

    You have a DOS card service loading in the CONFIG.SYS. Using a text editor, edit the CONFIG.SYS and place REM before each card service line.

21. I get the error message "No CIS detected" when I boot.

    The enabler that the CD-ROM is using will not work with your computer. You will need to install the DOS Card Services for you computer. Please contact your computer manufacturer to obtain copy of this program if you do not have them already.

22. I have SHINING detected in the socket not STANDARD IDE/ESDI HARD DISK CONTROLLER.

    Windows did not detect the proper driver. Go to the device manager and open the hard disk controllers category. Double click on SHINING and select the drivers tab. Choose UPDATE/CHANGE DRIVER. Let Windows search. If it is unable to find it manually find it. The driver is the STANDARD IDE/ESDI HARD DISK CONTROLLER. Once it reports that it is selected, choose OK or Close until back to the main device manager screen.

23. I'm trying to power the CD-ROM off the socket but it won't work.

    Please make sure the switch in the rear of the drive is set to PCMCIA. You will have a green light on the top of the drive is there is sufficient power. If the switch is set to PCMCIA and the light is red, you will need external power. To make sure if you computer should be able to power the CD-ROM off the socket, please compare the power requirements to what you computer's sockets provide.

24. I can't open the tray, it just keeps clicking.
    
    The tray release is mis-aligned. This is a physical defect.

25. I can't open the tray, it doesn't even try to eject the tray.

    The PC-Card needs to be initialized in order for the tray to open. You can use the manual emergency tray release ( the small hole on the face of the CD-ROM ). Use a paper clip or like object to release the tray.

26. PC-Card does not auto detect

    Make sure that the card is facing the correct direction (using with the blue Addonics label UP). Insert the card into the socket. Make sure it is securely placed the entire way into the socket. Try all sockets. Make sure that the sockets are properly loaded. In DOS it will report no PC Card found. In Windows 9x go to the control panel then double click on PCCARD to see what is in the computer's sockets. If it is unable to detect, the socket will read SOCKET 1 or SOCKET 2.
    In Window NT go to the control panel then double click on PCCARD to see what is in the computer's sockets. If it is unable to read it won't reports anything there in the socket.

27. CD-ROM is install in WIN 9x but there isn't any driver letter for the CD-ROM

    Please follow the steps below:

    1. Make sure that the light on the CD-ROM is green.
    2. Make sure that the STANDARD IDE/ESDI is seen in the PCCARD properties
    3. Make sure that the DOS drivers are not install in the AUTOEXEC.BAT and CONFIG.SYS.
    4. Go to the device manager. Make sure that there are no yellow or red flags. If there are, please resolve the conflicts/errors.
    5. Go to hard disk controllers and double click on STANDARD IDE/ESDI HARD DISK CONTROLLERS. Go to the RESOURCES tab and click on it. Make sure that the Interrupt Request is set to 9, 10, or 11. ( To change the IRQ, take the check out of USE AUTOMATIC SETTINGS and double click on Interrupt Request. A box will appear to set the IRQ )

28. I have a conflict on the driver, how do I get rid of it.

    First, go to the device manager and double click on COMPUTER at the top of the list. Take not of the IRQs in the list that are missing. You will need an IRQ from 9-11 for the CD-ROM to work. If none are free, you will need to move what is listed there to make room. Once you have a place for the CD-ROM, go to the hard disk controllers in the device manager. Double click on STANDARD IDE/ESDI HARD DISK CONTROLLERS. Go to the RESOURCES tab and click on it. Make sure that the Interrupt Request is set to the free IRQ. ( To change the IRQ, take the check out of USE AUTOMATIC SETTINGS and double click on Interrupt Request. A box will appear to set the IRQ ).

29. When I install the CD-ROM in NT 4.0, I get ?TATPNT failed to start' in the event viewer.

    Please refer to NT 4.0 Troubleshooting.

30. When I install the CD-ROM in NT 4.0, I get ?tatpnt has an overlapping I/O region with SCSI_PORT#

    The drive is conflicting with the port that it is attached. You can try to eliminate the error message by going to START\RUN\SYSEDIT. Go to H_KEY LOCAL MACHINE\SYSTEM\CURRENT CONTROL SET\SERVICES\PCMCIA. With PCMCIA highlighted, go to the right side and double click on INTERRUPT MASK. A value box will appear with the current value. Change it to read 5A81. If that does not get rid of the message and the drive still works, there is no other way to eliminate the message. If the CD-ROM is not functioning, please refer to NT 4.0 Troubleshooting.

31. STATPNT is started but I don't get a drive letter.

    Go to the disk administrator and assign the drive letter (under Tools). If you are unable to, go to the control panel and double click on devices. Go down to STATPNT and set it to SYSTEM. If it starts again and does not appear, go to disk administrator and assign the drive letter (under Tools). If you are still unable to assign the drive letter, please refer to the NT 4.0 Troubleshooting.

32. I'm using my CD-ROM through the USB port and the drive letter is not loading but drivers are Installed.

    Make sure that the cabling is secure. The CD-ROM will need AC/DC power. Set the switch on the rear of the drive to AC/DC and attach the power adapter. The power adapter and switch need to be set properly on the CD-ROM before attaching it to the computer. Lastly, make sure that you are using the latest drivers from www.addonics.com/techsupport/drivers.asp

33. I need to install my operating system with my CD-ROM but only have the USB Cable.

    The CD-ROM can't load in DOS with the USB connection. DOS does not support USB. You will need to use the PCMCIA cable (part # APCMCIA ) for the CD-ROM to install the operating system.

34. Will my USB CD-ROM work in NT 4.0 , DOS, Windows 3.1 and Windows95 or Windows CE?

    USB is not a supported technology in DOS, Windows 3.1, or NT 4.0. Windows95 did not originally support USB. The patch does allow USB support in 95 but is not stable enough to run the CD-ROM. At the present time, there aren't any Windows CE drivers for USB

35. I'm trying to play VCD's off of your CD-ROM

    You will need a separate decoding program to run the VCD discs.

36. I'm trying to load mount the CD-ROM in LINUX.

    Make sure that the computer has PCMCIA support installed. When you insert the driver it will report what it detects. To mount the drive type in MOUNT /DEV/HD? /MNT/CDROM. ?' is the location of the drive when it's detected on the IDE Bus. The command above will mount the drive to the /MNT/CDROM directory.

37. How do I use the CD-ROM to install LINUX.

    Load the CD-ROM using DOS (either a bootdisk or on the hard drive) Once the CD-ROM loads in DOS, copy the LINUX install CD to the hard drive. Follow the instructions on how to install LINUX using the install CD.

38. I've lost my manual and would like to get a replacement.
    
    The manual is available for download at www.addonics.com.

39. If I misplace my External Power Adapter, can I replace it with a Universal Power Adapter?

    We don't recommend you to do so. The output of the Power Adapter is 5V and 1.6A. Many universal adapter only can go to 4.5V or 6V. 6V might burn the device. We suggest you to buy one from us. You can go visit www.storageusa.com to purchase a new adapter.