Q. I connected the NAS device to my network but cannot find the NAS device using the utility provided in the installation CD.
A. There may be problems in the LAN that prevent the NAS device from being detected on the network. To make sure the NAS is functioning properly, you may connect it to the LAN port of a stand alone computer (a computer that is not connected to the network). Be sure the computer is set up to obtain IP address automatically. Then run the installation utility on the computer to find the NAS device. Once it is found, you should be able to enter the NAS management console by clicking on the CONNECT button on the utility program. This indicates the NAS device is working properly.
Q. I cannot see the NAS device storage in my network.
A: Go to NAS device management screen and check to make sure the NAS device is set up with the same workgroup name for your network.
Q. Can I connect an existing USB storage device with data already on it and share the content right the way?
A: No. Any USB storage device attached to the NAS device must be initialized and formatted by the NAS device first before the drive can be detected on the network. So you need to back up the data on the USB storage device first. Once the NAS device completed the preparation of the USB storage device, you can then transfer your backup data to the USB drive via the network.
Q. Can I remove the the USB storage device from the NAS device and attach to another computer ?
A: Yes. The hard drive can be detached from the NAS device and reconnect to any computer to be used as an external USB storage. There are two .CFG files created in the root directory by the NAS device. Make sure these two files are not erased when the USB storage is connected to a computer.
If you attached the USB storage device to a computer, the data can be accessed under Windows, Mac OS, Linux and Solaris. However, file size over 4GB will not be readable by Windows. This is a limitation of the FAT32 under these OSs. The only way you can read or write file size larger than 4GB into the USB storage from your Windows system is via the NAS device over the Network.
Q. What is the maximum file size that I can copy into the USB storage device?
A: The maximum file size is 127 GB using the NAS device.
Q. I transferred some folders and files to the USB storage via USB connection to a computer. But the data does not appear when the USB drive is connected back to the NAS device.
A: Check to make sure the folders and files are inside the PUBLIC folder created by the NAS device.
Q. If my NAS device becomes non functional, can I just transfer the USB storage to a good NAS device and do I need to set up the user and password information again?
A; Yes, the USB hard drive, once prepared by a NAS device, can be transfer to another NAS device. There is no need to set up users and password again as these information are stored in the two .CFG files in the root directory of the hard drive. If somehow these two files are corrupted, it will not be detected by the NAS device. So it is a good idea to save these two .CFG files at at different computer or network storage as a backup.
Q. Can I attached an USB hub to the NAS device to have multiple hard drives on the Network?
A: No. The NAS device does not support USB hub
Q. Can I add more than one NAS device to the Network?
A: Yes. You can add as many NAS devices as your Network can support. Each NAS device will have its own unique IP address and appear as another network device on your LAN.
Q. What kind of data transfer rate can I expect?
A. The transfer speed depends on the following factors: the speed of your Network, the performance of your hard drives and the file size. In our own test, a 21GB video file took about 44 minutes to complete the transfer, which is equivalent to around 7.9 MB/sec transfer rate. .The test was done over a 100 Mbps network and with a USB 2.0 storage containing a 2.5" SATA hard drive.
Q. What is the maximum capacity of storage that the NAS device supports?
A: The maximum capacity is 2 TB. This is the limitation of current FAT32 file system.
Q. Can I attached an USB hard drive the the NAS device without formatting?
A. Yes if the hard drive has already been formatted with FAT32. However the files to be shared over the network need to be in the PUBLIC folder or a shareable folder created by tne NAS device under the SMB section.
Q. Does the NAS device support NTFS or other type of file systems?
A: No. The NAS device supports only FAT32 file system at this time. This file system is accessible by all the popular OSs in the market - Windows, Mac OS, Linux and Solaris.
Q. Can I use backup software to make backup to the NAS device storage?
A. Depends on the backup software. We had no problem in using the Acronis Enterprise or the Acronis Home Edition to create a backup image file of 123GB. We have also used the GoddSync software to transfer a file size up to 120GB. At this time, Norton backup and Respect backup software do not work.
Q. How come my NAS device busy uploading data while there is no FTP access?
A: If you have Bit-Torrent files stored in the BT directory, this file can be accessed by other users out in the internet and thus generating the upload traffic. This is how Bit-Torrent file works. You can download it from other computers out in the internet and someone else can also download the file from your system as well. The NAS device does not have the option to turn off the Bit-Torrent to stop the file sharing. If you want to stop the Bit-Torrent file from sharing after your download, you will need to move the Bit-Torrent file outside the BT sub-directory.
Q. Why can’t I create/share folders in SMB (Server Message Block) or FTP (File Transfer Protocol) server?
A: Please make sure the created or shared folders are in English language only to avoid language support incompatibilities.
Q: Why can’t I upload files via LAN connection or experience disconnection issues?
A: Please make sure the network configuration is connected properly and you have the access right (read & write) for the folders.
Q: How do I reset the NAS device?
A1: By hardware: Press the reset button for 30 seconds and the NAS device will reset to the factory settings.
A2: By software: Enter the NAS device Management GUI, and select Maintenance/Factory defaults and click on the “reset” button. After seeing the message indicating that the reset is completed, click on the “reboot” button to complete the process.
Q: How to setup the NAS device to be in Daylight saving time?
A: The NAS device does not support Daylight saving time setting.
Q: I am not able to enter SMB folder with password via NAS device using Windows XP.
A: Please update Windows XP to Service Pack 2 or above. After update if issue still resides, check your software firewall settings.
Q: What is the default login name and password for the NAS device?
A: The NAS device default Login name: “admin”, default password: “admin”.
Q: What Operating Systems does NAS device Management software support?
A: Access to the Management GUI is OS-Independent. Any operating system with an internet browser can manage the NAS device from the Management GUI.
Q: How do I access NAS device via the Internet?
A: If your NAS device is using a fixed public IP, please perform the following steps.
1. Enter the Management GUI of NAS device, and go to the FTP Server page to enable FTP Status.
2. Create User account and limits of authority.
3. Open your internet browser or other FTP client software (recommended), and enter ftp:// followed by the NAS device's IP address in the IP address field.
Q: Why am I not able to connect to the NAS device using Internet Explorer?
A: Since the Internet Explorer FTP client is not compatible with certain routers, we suggest using FTP client software instead. If you would like to use the Internet Explorer FTP client to connect to the NAS device, please refer to following steps:
1. Please open port 21 and 20 on your router for the NAS device's local IP Address.
2. Open Internet Explorer > Tool > Internet Options > Advanced
3. Click "Enable folder view for FTP site" and click "OK"
Q: Why am I not able to connect to the NAS device using an FTP client, or I experience failures during file transfers?
A: Due to software design, it is possible that certain FTP clients are not compatible with the NAS device. The NAS device has been tested with most popular FTP clients such as CuteFTP, SyncQuick FTP, SmartFTP, FireFTP.
Q: What is the maximum number of users simultaneously able to access the NAS device FTP server and Sambra server?
A: 1. Support FTP server for up to 8 concurrent users. Total 24 sessions at the same time per user. 8 user accounts connect at the same time, maximum 16 folders shared by one account.
Support Samba server for up to 64 concurrent clients. Share Level Access (maximum 16 folders shared by root)
Q. What are the maximum # accounts that I can create in the Sambra server and FTP server?
A: FTP server has maximum account limit of 32 and Sambra server has a maximum account limt of 16
Q: What DHCP capabilities are available for the NAS device?
A: You can setup the NAS device as a DHCP server if there is no other DHCP Server existing in your Local Area Network. Otherwise, the NAS device will automatically turn off its DHCP server function and become a DHCP client. For example, if you have installed a router with built-in (activate) DHCP Server, the NAS device will automatically set itself as a DHCP client.